Rental Policies & Terms

The actual agreement you sign, in plain language. Everything here is worth reading before you put down a deposit — particularly the cancellation window and the alcohol rules for events with minors.

The five things people most need to know

  • A 50% deposit and a signed contract reserve the date. A quote alone holds nothing.
  • Deposits are non-refundable, and cancelling inside 7 days of the event carries the full amount.
  • Alcohol requires a parent or legal guardian on board if anyone under 21 is riding. Otherwise the trip is dry.
  • Vehicles cannot be loaded past seating capacity under any circumstances.
  • The contract holder must be 21 or older. There is no age limit on passengers.

Booking & payment

A reservation is confirmed when we have a signed contract and a 50% deposit. The remaining balance is due 7 to 14 days before the event. If your event is within 7 days of booking, payment in full is required up front. All balances must be paid before the client enters the vehicle.

Credit card is the standard payment method. The cardholder completes ID and card verification as part of signing, and this cannot be delegated to someone else — which matters when a parent is paying for a student's prom or an assistant is booking for an executive. If you are booking on someone else's behalf, give us both the payer's details and a main rider contact who will actually be at the curb.

The person signing confirms they have read and agree to these terms and are 21 years of age or older. Trip charges and additional fees are estimates and subject to a final audit after the reservation for overtime, damage, or cleaning fees where applicable.

Hour minimums & overtime

Friday and Saturday night rentals carry a 4-hour minimum. On non-primetime dates — Sunday through Thursday, and some Friday or Saturday slots ending before 5 PM — a 3-hour minimum may be available for the vehicle you want. Every Saturday in March, April, May carries a 6-hour minimum for prom season, and that applies to the date rather than to your event type. You may always book more hours than the minimum.

Overtime applies after the first 15 minutes beyond the prearranged end time on the run sheet, and is only permitted when arranged with the driver. Extra time is frequently unavailable because of other reservations behind yours — this is the practical reason to book the hours you actually need up front. Overtime is charged at the hourly rate on the run sheet; for all-inclusive rates that rate is the total divided by the number of reserved hours.

Cancellations & changes

All deposits are non-refundable. Cancellations must be submitted in writing between 8:00 AM and 8:00 PM.

  • Within 7 days of the reservation: 100% cancellation fee, non-refundable.
  • Outside 7 days: at management discretion, the deposit may be applied as credit toward a future reservation. Any reschedule or credit must be approved in writing by management.
  • Special event dates: 100% cancellation fee, non-refundable regardless of notice.

Changing vehicle size after booking is often not possible, especially on weekends, because the vehicle you now want is already committed to another group. Please confirm your headcount before signing rather than after.

Alcohol, minors & conduct

We do not sell or supply alcohol and hold no liquor license. Guests 21 and over may bring their own. Alcohol is not permitted on any vehicle with minors on board unless a parent or legal guardian is present. If alcohol is found among underage guests, or the driver reasonably suspects underage drinking, the driver will stop the run immediately with no refund and parents will be contacted.

Large backpacks are not permitted at prom, homecoming, or other underage events unless a parent or legal guardian is riding along. Drug use is prohibited by law. The driver may terminate a run without refund for blatant indiscretion by the client or any guest, and any resulting fines are the customer's responsibility.

Smoking and vaping are not permitted in any vehicle. It is illegal to stand through the emergency roof exit. Glitter of any kind is not allowed. Vehicles cannot be loaded beyond seating capacity.

Vehicle care & damage fees

The client assumes full financial liability for damage to the vehicle caused during the rental by them or any member of their party. Normal party mess is expected and included — please just bag your bottles and cups at the end of the night. The fees below apply to damage and excessive messes, published openly so there are no surprises:

FeeApplies to
$100Each carpet or seat burnAlmost always from a cigarette, which is part of why smoking is not allowed inside.
$250Sanitation fee per occurrence of vomit, major spill, excessive trash, or foodThe vehicle has to be pulled from service and detailed before its next group.
$250Opening or damaging the emergency roof exitStanding through the roof hatch is illegal and dangerous at speed.
$250Sanitation fee per smoking occurrenceSmoke absorbs into leather and upholstery and cannot be aired out.
$350Glitter cleanupGlitter works into every seam of the upholstery and cannot be fully vacuumed out.

We are not responsible for articles left in the vehicle. No refunds are given if the radio or lighting does not perform in a vehicle.

Airport pickups

Airport arrivals have 30 minutes from landing to collect luggage and meet the driver. If your group is checking bags or clearing customs and needs longer, book the extra wait time in advance. After 30 minutes with no contact, the reservation is treated as a no-show.

For missed or delayed flights, call us as soon as you know. Notice given at the original pickup time may still be treated as a no-show and charged in full. Please also confirm which airport you are using — IAH and Hobby are on opposite sides of the metro and can be an hour apart.

Breakdowns, weather & liability

In the unlikely event of a mechanical breakdown while on charter, we will do everything we can to provide a replacement vehicle. If we are not able to service the event at all, a full refund is given.

We are not responsible for delays or termination due to acts of God, including unsafe road conditions, weather, flooding, accidents, terrorist activity, or civil unrest. Houston gets real weather, so for anything during hurricane season it is worth having a backup plan and staying reachable by phone on the day of your event.

We are committed to safe and secure transportation. An affiliate network of companies may be used to accommodate transportation needs.

Questions about any of this?

We would much rather answer a policy question before you book than after. Call or text and ask.

Call (281) 549-2511Contact us

See also our privacy policy, the quote checklist, and how Houston pricing works.

Policy questions we get asked most

The rules people ask about before booking. Anything else, call or text (281) 549-2511 · Text us and we will talk it through.

Can we bring alcohol on the bus?

Yes, if everyone drinking is 21 or older. We do not sell or supply alcohol — we have no liquor license — but you are welcome to bring your own. Bring it in cans, plastic bottles, or a cooler, and plan on plastic cups. Glass is not allowed because it breaks on a moving vehicle and a broken bottle ends the party for everyone. The onboard bar comes stocked with ice and bottled water, so you only need to bring what you actually want to drink.

What are the rules when minors are on board?

If anyone under 21 is riding, alcohol is only allowed when a parent or legal guardian is physically on the vehicle. With no parent or guardian aboard, the trip is completely dry. This is the rule we enforce most consistently, and it is not negotiable — if a driver finds alcohol among underage guests or reasonably suspects underage drinking, the trip stops on the spot, parents are contacted, and there is no refund. For prom, homecoming, and other underage events we also do not allow large backpacks unless a parent or guardian is riding along.

How old do I have to be to book?

The person signing the rental contract and putting down the card must be 21 or older. There is no age limit on who can ride — parents book buses for sixteenth birthdays and middle-school dances all the time. The age rule applies to the contract holder, not the passengers, because that person accepts financial responsibility for the vehicle.

Can we eat on the bus?

We ask you not to bring food on board. Food is the single biggest source of stains and lingering smells, and it is the reason most sanitation fees get charged. Your driver is happy to stop so the group can eat — taco stops on the way home are one of the most common requests we get on late-night trips — and stops do not cost extra as long as they fit inside your booked hours.

Is smoking allowed?

No smoking or vaping of any kind inside the vehicle. Smoke gets into leather and fabric and does not come out, so there is a sanitation fee for each occurrence. What we do instead is unlimited stops: tell your driver when you want to pull over for a smoke break and it costs nothing extra. Groups that plan two or three short stops into a four-hour block never feel restricted by this rule.

Can we decorate the bus?

Yes, and we encourage it. Balloons, streamers, sashes, banners, and posters are all welcome, and groups celebrating birthdays and bachelorette parties usually bring something. Two hard limits: absolutely no glitter, and no tape or adhesive that can pull paint, vinyl, or trim. Glitter is the one we are strictest about because it works into every seam of the upholstery and cannot be fully vacuumed out, which is why it carries its own cleanup fee. Bring clips, ribbon, or weighted balloons instead of tape.

How many stops do we get?

Unlimited, as long as everything fits inside the hours you booked. That includes multiple pickup addresses at the start of the night, restroom and snack stops in the middle, and splitting the group across several drop-offs at the end. There is no per-stop charge. The only thing that limits you is the clock, so when you are planning a route, budget roughly ten to fifteen minutes per stop for a large group to actually load and unload — that boarding time is what most people underestimate.

Can we bring a pet?

Usually yes, with approval in advance. Tell us the type and breed when you book so we can note it on the run sheet and assign an appropriate vehicle. Service animals are always welcome. What we cannot do is accommodate a pet nobody told us about, because the vehicle may be going straight to another group afterward and some riders have serious allergies.

Do we have to clean the bus?

Not deep-clean it, but please handle your own trash. Every vehicle has a trash can and the driver usually carries spare bags, so bagging up bottles, cans, and cups at the end of the night is all we ask. Normal party mess is expected and included. Excessive messes are where fees come in: vomit, major spills, and food debris each carry a sanitation fee because the vehicle has to be pulled from service to be detailed before its next trip.

What is not allowed on board?

Illegal drugs of any kind, smoking and vaping, glitter, glass containers, food, and standing up through the emergency roof exit — that last one is both illegal and genuinely dangerous at highway speed. Drivers can end a trip without a refund for blatant disregard of these rules, and any fines that result are the customer's responsibility. In practice this almost never comes up, because these rules exist to protect the group riding tonight and the group riding tomorrow.

Can we squeeze in a few extra people?

No. Vehicles cannot be loaded past their seating capacity — it is a safety and licensing requirement, not a preference. This is why we push so hard on confirming an accurate headcount before you book rather than after. Count confirmed riders, not everyone in the group chat, then add a small buffer. Moving up a vehicle size after the fact is often impossible on a weekend because the larger buses are already reserved.

Can we bring a photographer or film on the bus?

Yes. Photographers, videographers, signage, and filming are all fine as long as nothing is attached to the vehicle with adhesive and nothing gets damaged. Wedding and quinceañera groups do this constantly, and a party bus interior with the LED lighting on photographs well. The same no-glitter rule applies to props and confetti cannons.